CONDITIONS

By entering into a project with Laurenceau Design Studio, LLC., you are consenting to be bound by the terms and conditions of these policies and procedures.
Laurenceau Design Studio, LLC. reserves the right to publish any work completed by Laurenceau Design Studio, LLC. on its website or any of its social media platforms.

DESIGNS
Graphic designs created at our studio are custom-created and exclusive to each business, so the designs are yours after the final payment has been made. Note that we reserve the right to use stock images where necessary.

Native/Source Files are available for release and are billed at the same rate as the project. ie: Flyer $65 + Source File $65 = $130 For Flyer & Source File.
2 revisions can be made after we provide the initial mockup. If any additional revisions are required they will be billed at the hourly rate of $45/hour. You will be notified if this applies.

MATERIALS
All materials (text, images, logos, information, media, etc.) are needed BEFORE your project can begin.

Electronic files may be delivered in the following format:

Email
Word Documents
TXT
PDF
JPG
GIF
TIF
*Note: To ensure that all images are reflected in the sharpest manner, images must be sent in high resolution (minimum 300 dpi).  Images that are not sent in high resolution will result in poor print quality. Laurenceau Design Studio, LLC. will not be held responsible, and reserves the right to decline projects due to poor quality images.

All text supplied must be typed. (DOC, TXT, or Email).  There will be a $65 fee for the text that must be typed by Laurenceau Design Studio, LLC.

PRINTING
We work with third-party printers that we trust and in the rare case that there is a printing issue, we will work with the printers to get it resolved. Please note that some print materials may not show the exact same color that is showing up on your screen. This is due to the fact that each computer screen tint can be different. Any reprints required will not be at the expense of Laurenceau Design Studio, LLC. We recommend providing Hex #s or Pantone colors if you need exact shades matched.

PAYMENT
Payment for design services that are over $1000 requires a 50% non-refundable deposit that is due before work can commence.  The remaining 50% is due promptly, upon completion once the project is approved and before the final package is delivered. Services under $1000 must be paid in advance and once the project is started there are no refunds. Payment is due promptly once the project is completed. If the final invoice is not paid within three days of receipt a $50 late fee may apply.

LEAD TIMES
Most design jobs (excluding website design and logo/brand development projects) can be completed within 5 to 7 business days. If we are unable to complete your job within that time frame, we will notify you prior to starting your job. You are allowed 2 rounds of revisions, each round of revisions will be completed within 5-7 Business Days from receipt of revisions.  If more than 2 rounds of revisions are needed there will be an additional cost of $65 per round of revision.  If you require a faster turnaround time, a rush fee of 50% will apply.  Revisions consist of color change, a change in font selection, a change in the photo that was previously provided by the client, a change, or edit in the content/verbiage that was provided by the client.  However, if the revisions requested are a total redesign or a total concept change an additional cost will apply.  If the revision requires proofreading, content editing, and correcting grammar additional cost will apply.

For Logo/Brand development projects, most projects can be completed within 14 business days.  You are allowed 2 rounds of revisions, each round of revisions will be completed within 5-7 Business Days from receipt of revisions.  If more than 2 rounds of revisions are needed there will be an additional cost of $65 per round of revision.  If you require a faster turnaround time, a rush fee of 50% will apply.  Revisions consist of color change, a change in font selection, or a change in the pattern/element(s) used in the logo design.  However, if the revisions requested are a total redesign or a total concept change an additional cost will apply.  If the revision requires proofreading, content editing, and correcting grammar additional cost will apply.

For Website design projects you will receive a link to view website within 3 – 6 weeks from receipt of payment and required information to get started on the design.  Website design projects are typically completed within 60 business days.  You are allowed 2 rounds of revisions, each round of revisions will be completed within 5 – 10 Business Days from receipt of the revisions.  If additional website pages are needed for your website project this will change the scope of the project and the contract will need to be revised and the additional cost will apply.

A project will be considered abandoned if we have not heard from you in 14 days. You will not have any rights to use any of the work that was presented to you unless the project has been paid in full.  If we have not heard from you and you contact us after the 14-day abandonment, a start-up fee may apply.

REFUNDS/CREDITS/EXCHANGES
Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Laurenceau Design Studio, LLC. and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

You can make cancellations at any time prior to work being completed. Please keep in mind that the deposit is non-refundable.

Please Contact Us if you have any questions or concerns regarding these terms.